Terms of Service

Last updated: December 13, 2025

Welcome to Guest Gem. By accessing or using our service, you agree to be bound by these Terms of Service. Please read them carefully before using our platform.

1. Acceptance of Terms

By creating an account or using Guest Gem, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use our service. These terms constitute a legally binding agreement between you and Guest Gem.

2. Description of Service

Guest Gem is an AI-powered platform designed to help hospitality businesses manage and respond to guest reviews. Our service includes:

  • AI-generated response suggestions for guest reviews
  • Integration with review platforms (TripAdvisor, Google, Booking.com, etc.)
  • Analytics and reporting on review performance
  • Workflow automation for review management

3. Account Registration

To use Guest Gem, you must create an account and provide accurate, complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

You must be at least 18 years old and have the authority to bind your organization to these terms.

4. Acceptable Use

You agree not to:

  • Use the service for any unlawful purpose or in violation of these terms
  • Post fake reviews or manipulate review platforms
  • Attempt to gain unauthorized access to our systems
  • Reverse engineer, decompile, or disassemble our software
  • Use the service to harass, abuse, or harm others
  • Resell or redistribute our service without authorization

5. Payments and Billing

If you subscribe to a paid plan, you agree to pay all applicable fees. Payment terms:

  • Fees are billed in advance on a monthly or annual basis
  • All fees are non-refundable unless otherwise stated
  • We may change pricing with 30 days notice
  • Failure to pay may result in service suspension

6. Intellectual Property

Our Property: Guest Gem and its original content, features, and functionality are owned by Guest Gem and are protected by intellectual property laws.

Your Content: You retain ownership of any content you submit. By using our service, you grant us a license to use your content solely to provide and improve our service.

AI-Generated Content: Responses generated by our AI are provided for your use. You are responsible for reviewing and approving any content before posting it publicly.

7. Disclaimers

AI CONTENT: Our AI-generated responses are suggestions only. You are solely responsible for reviewing, editing, and approving all content before publishing. AI responses may not always be appropriate for every situation.

SERVICE AVAILABILITY: We strive for high availability but do not guarantee uninterrupted service. The service is provided "as is" without warranties of any kind.

THIRD-PARTY INTEGRATIONS: We are not responsible for the availability or performance of third-party review platforms or services.

8. Limitation of Liability

To the maximum extent permitted by law, Guest Gem shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of our service. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless Guest Gem, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our service, your violation of these terms, or your violation of any rights of another party.

10. Termination

By You: You may terminate your account at any time through your account settings or by contacting us. See our Data Deletion page for information about data removal.

By Us: We may suspend or terminate your account if you violate these terms, engage in fraudulent activity, or fail to pay applicable fees.

Effect: Upon termination, your right to use the service ceases immediately. Provisions that by their nature should survive termination will survive.

11. Changes to Terms

We reserve the right to modify these terms at any time. We will provide notice of material changes by posting the updated terms on our website and updating the "Last updated" date. Your continued use of the service after changes become effective constitutes acceptance of the revised terms.

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts of the State of Delaware.

13. Contact Us

If you have any questions about these Terms of Service, please contact us:

legal@guestgem.com