The heart of GuestGem
Relationships areat the center of it all.
GuestGem began with a genuine love for hospitality, and relationships are at the heart of it. We believe the connection between a property and its guests matters, and so does the relationship we build with the people who trust us with their brand. We take that trust personally, which is why getting to know the people and properties we work with will always be an important part of how we work.
Travel has always been part of our story
Some of our best memories were made away from home.
Travel has always been something our family has loved. Over the years, we have stayed in boutique properties, resorts, vacation rentals, and plenty of places in between, collecting experiences that have shaped the way we think about hospitality.
Some became places we could not wait to return to. Others influenced where we chose for future stays. And often, it was not the biggest or most impressive detail we remembered. It was how a place made us feel.
As our kids have gotten older, the way we travel has changed. We can explore a little farther, experience more together, and appreciate hospitality from a different perspective. But one thing has stayed the same. The places we remember most are the ones where the experience felt personal.
That perspective took on an entirely new meaning when Stacey began working closely with guest feedback. After spending some time reading guest experiences and crafting responses on behalf of properties, it became increasingly clear that people want to feel like someone is actually listening.
Whether a guest is deciding where to stay, standing at the front desk, or sharing their experience after returning home, genuine human connection matters.
GuestGem grew from the intersection of those two experiences: being guests ourselves and understanding what it takes to care for the relationship from the other side.
The people behind GuestGem.
We are Stacey and Brad, the husband-and-wife team behind GuestGem. We bring different strengths to what we do, but we share the same belief that business should still feel personal. For us, that means being accessible, staying closely involved, and taking the time to genuinely understand the people and properties we work with. We want our clients to feel like they have people in their corner who care about their property, their guests, and the work we are trusted to do.
- Stacey
- Hospitality + Guest Experience
- Brad
- Technology + Development