Privacy & Data Usage
Guest Gem is built on trust. Here is how we collect, store, and protect your data.
Book a DemoWhat we collect
We ingest guest reviews, metadata (rating, stay dates, room type), and your user-provided voice settings so responses feel personal. Personal data from your staff and guests is encrypted in transit and at rest.
How we use it
Reviews are analyzed for sentiment, reason codes, and brand tone. We generate drafts, track analytics, and surface insights for your teams. We never sell data and only share what's required to operate integrations you approve.
Retention & deletion
Data is kept for as long as your contract is active. You can request to export or delete your data at any time via our Data Deletion page.