Free Guest Discovery Audit

Two minutes, one URL — see your property the way a guest does.

Run a free audit

Before a guest ever arrives, they have already started their journey with you online. Drop in a URL and GuestGem maps every digital touchpoint from search engine to booking engine, flags the friction points and information gaps that cause hesitation, and emails you a prioritised fix list. Free, no account needed.

What the audit checks

  • Visibility & accuracy: Is your brand appearing where guests are looking, and is the information (hours, location, amenities) 100% consistent across every booking platform?

  • Clarity check: Does your digital presence answer the silent questions guests have before booking?

  • Sentiment alignment: Does the tone of your reviews and replies match the property you actually run?

Enter the URL of the hotel's official website — this becomes the source of truth for the audit.