Less Time Typing,More Time Hosting.
The AI-powered platform that writes human-like responses to your hotel reviews. Delight guests and improve your reputation in minutes.
Precision Engineered for Hotels
Everything you need to manage your reputation with elegance and efficiency.
The Most Human-Like AI
Guest Gem understands context, detects sarcasm, and adopts your specific brand voice. It doesn't just write; it communicates.
"The response felt so personal, I thought the manager wrote it himself." - TripAdvisor User
Instant Drafts
Turn hours of writing into minutes of reviewing.
Intelligent Analytics
Turn feedback into actionable insights. Visualize guest sentiment trends over time and identify areas for improvement before they impact your rating.
Workflow Automations
Route approvals and escalate only when manual attention is required. Set rules once, let the system handle the rest.
Conversational Review Feed
Respond directly within your inbox or our dashboard with suggested replies. All your reviews from every platform in one unified stream.
Effortless Workflow
From review to response in three simple steps.
Connect Your Accounts
Seamlessly integrate with TripAdvisor, Booking.com, Expedia, and Google Reviews in seconds.
Review AI Drafts
Our AI analyzes the sentiment and context of every review, generating a perfectly tonally balanced response.
Approve with One Click
Publish directly to the platform. No copy-pasting, no tab switching. Just pure efficiency.
See it in action
"Our stay was incredible! The view from the suite was breathtaking and the staff went above and beyond. Breakfast was the highlight of our morning. Highly recommend!"
Guest Gem detects key visual details like "view" and "suite" to craft a response that validates the guest's specific experience.