Spend Less Time Typing, More Time Hosting
Guest Gem is the AI-powered platform that writes human-like responses to your hotel reviews, so you can delight guests and improve your reputation in minutes, not hours.
Dashboard
Review Management Overview
Recent AI Responses
Response generated for 5-star review
2 minutes ago
Sentiment analysis completed
5 minutes ago
AI Response
Draft ready for approval
"Our stay was incredible! The staff was welcoming, the rooms were spotless, and the rooftop bar was the perfect place to unwind. Cannot wait to come back."
- Sarah M. on TripAdvisor
Thank you so much for your kind words! We are thrilled to hear you enjoyed the rooftop bar and found our team welcoming. I will share your feedback with the staff—they love knowing they made an impact. We cannot wait to host you again for another memorable stay.
We're currently upgrading our WiFi infrastructure to provide faster, more reliable connectivity throughout the hotel.
The Most Human-Like AI
Our AI goes beyond templates. It understands context, mentions specific details from the review, and adopts your unique brand voice for truly personal responses.
Context-Aware Responses
Understands guest sentiment and review details
Brand Voice Matching
Learns and adapts to your hotel's unique tone
Turn Feedback into Actionable Insights
Our dashboard automatically analyzes review sentiment and topics, showing you exactly what guests love and what needs fixing, from "slow Wi-Fi" to "amazing breakfast".
Sentiment Analysis
Track positive, neutral, and negative feedback trends
Topic Extraction
Identify specific areas for improvement
Insights Overview
Real-time reputation analytics
WiFi connectivity issues mentioned in 23 reviews
How Guest Gem Works
Three simple steps to deliver consistent, on-brand review responses across every channel.
Connect Your Accounts
Securely link your review platforms. Our system imports everything automatically.
Review AI Drafts
Get perfectly crafted, human-like responses generated for every review.
Approve with One Click
Post responses instantly from your email or our simple dashboard.
Ready to Transform Your Reputation?
Schedule a personalized demo to see how Guest Gem can revolutionize your review management.
Enterprise Security
Bank-level encryption & compliance
24/7 Support
Round-the-clock expert assistance
Instant Setup
Get started in under 15 minutes